PayPal Express Error

General ShopSite user discussion

PayPal Express Error

Postby c.wagner » Wed Oct 11, 2017 9:39 am

Hi Guys,

I have recently started receiving reports from customers who are getting a PayPal error during checkout. The specific error is:

PayPal Express:
Message: Transaction refused because of an invalid argument. See additional error messages for details. (10413)
Detailed Message: The totals of the cart item amounts do not match order amounts.

After some investigation I have found that the error occurs when there is an amount in the surcharge field at checkout. I did a little research on the PayPal Express API and it looks like there is no place for Shopsite to put this value so there will always be a mismatch. Any suggestions?

I am running Shopsite 12 SP1 R4

Thanks,
Chris
c.wagner
 
Posts: 14
Joined: Fri May 28, 2010 9:23 am
Location: Norfolk, VA

Re: PayPal Express Error

Postby loren_d_c » Wed Oct 11, 2017 12:56 pm

Try turning off the 'Send Line Item Detail to PayPal Express' option in your ShopSite's PayPal Express Checkout settings.

-Loren
loren_d_c
 
Posts: 2469
Joined: Fri Aug 04, 2006 12:02 pm
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Re: PayPal Express Error

Postby c.wagner » Thu Oct 12, 2017 7:49 am

Thanks Loren, that fixed the problem.
c.wagner
 
Posts: 14
Joined: Fri May 28, 2010 9:23 am
Location: Norfolk, VA


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