after 12.sp2 upgrade, "from" email address is brackted

General ShopSite user discussion

after 12.sp2 upgrade, "from" email address is brackted

Postby silken » Wed Nov 11, 2015 2:04 pm

Just upgraded this morning, and now, when someone orders and I get a copy, instead of seeing the "from" email in my inbox like this:

joeblow@plumpub.com

I am now seeing it like this:

<joeblow@plumpub.com><joeblow@plumpub.com>

(yes, it is duplicated AND bracketed.)

Why? The order form itself looks exactly the same.

thanks!
silken
 
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Re: after 12.sp2 upgrade, "from" email address is brackted

Postby loren_d_c » Wed Nov 11, 2015 3:29 pm

What email client are you using? Are these text-based, or HTML email receipts? Just the merchant receipt, or the merchant and shopper receipts?

-Loren
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Re: after 12.sp2 upgrade, "from" email address is brackted

Postby silken » Wed Nov 11, 2015 4:16 pm

Hi,
Haven't sent myself an order yet, so I don't know about the customer side. These are text-based emails, and I am using MacMail.
silken
 
Posts: 120
Joined: Mon Jun 07, 2010 11:56 am
Location: santa cruz, ca

Re: after 12.sp2 upgrade, "from" email address is brackted

Postby loren_d_c » Wed Nov 11, 2015 4:25 pm

By default the shopper email address should be the From address on the merchant email notifications. Is it the shopper's email address that is duplicated and has the brackets?

-Loren
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Re: after 12.sp2 upgrade, "from" email address is brackted

Postby silken » Wed Nov 11, 2015 4:36 pm

Exactly, the shopper's email...the only issue is that it is duplicated, and has brackets.
silken
 
Posts: 120
Joined: Mon Jun 07, 2010 11:56 am
Location: santa cruz, ca

Re: after 12.sp2 upgrade, "from" email address is brackted

Postby silken » Wed Nov 11, 2015 4:48 pm

I just checked my webmail app, and it does not have the same problem there, so it must be some small conflict between macmail and shopsite upgrade.
silken
 
Posts: 120
Joined: Mon Jun 07, 2010 11:56 am
Location: santa cruz, ca

Re: after 12.sp2 upgrade, "from" email address is brackted

Postby loren_d_c » Wed Nov 11, 2015 4:58 pm

Is it the native Mail app on your Mac? What version is it? Is there an available upgrade to a newer version of that mail app?

-Loren
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Re: after 12.sp2 upgrade, "from" email address is brackted

Postby silken » Wed Nov 11, 2015 5:03 pm

It is the native app, yes, but my system is a little older (on an older laptop) so this is the latest version for my system (10.7.5)
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