Windows 10 Download Problems

General ShopSite user discussion

Windows 10 Download Problems

Postby Devon » Mon Nov 30, 2015 10:36 am

I've had two customers tell me today that they can't download their purchases. Both are using Windows 10.

Our files are .exe files, I haven't had any issues before this. Does anyone know what the problem could be?
Devon
 
Posts: 20
Joined: Mon Aug 03, 2009 10:51 am

Re: Windows 10 Download Problems

Postby loren_d_c » Mon Nov 30, 2015 11:27 am

What browser are they using in Windows 10? And what version of ShopSite are you using?

-Loren
loren_d_c
 
Posts: 2569
Joined: Fri Aug 04, 2006 12:02 pm
Location: Anywhere

Re: Windows 10 Download Problems

Postby Devon » Mon Nov 30, 2015 12:11 pm

ShopSite® Pro 12 sp1 r4.0.1, I don't know what browser they are using.

It might be Windows 10, not ShopSite. I just uploaded a file directly to our website root and sent the download link to one of them. His response: "I tried to use your link and it also froze and won't let me finishing download."

Loren - congrats, that was post #2400!
Devon
 
Posts: 20
Joined: Mon Aug 03, 2009 10:51 am

Re: Windows 10 Download Problems

Postby loren_d_c » Mon Nov 30, 2015 12:19 pm

http://answers.microsoft.com/en-us/windows/forum/apps_windows_10-msedge/cant-download-anything-on-microsoft-edge/6fcac990-4b24-4899-94dc-7e959f1dc116?auth=1

According to the above posts, it seems like using the Microsoft browsers (IE or Edge) on Windows 10 upgraded from an earlier version of Windows could have download problems in general, and fiddling with or clearing the temp directory might fix it.

-Loren
loren_d_c
 
Posts: 2569
Joined: Fri Aug 04, 2006 12:02 pm
Location: Anywhere

Re: Windows 10 Download Problems

Postby loren_d_c » Mon Nov 30, 2015 12:21 pm

Another example:

http://www.tenforums.com/browsers-email/24348-problems-downloading-edge.html

-Loren
loren_d_c
 
Posts: 2569
Joined: Fri Aug 04, 2006 12:02 pm
Location: Anywhere


Return to User Forum

Who is online

Users browsing this forum: No registered users and 48 guests

cron