Cannot save new product

General ShopSite user discussion

Cannot save new product

Postby kiltym » Wed Jan 06, 2016 7:05 am

Hi,

We updated to 12sp2 Manager a few months ago. Everything seemed OK.

I am now trying to create a new product, and something is not working correctly.

1) I copied an existing product, and then tried to remove the Quickbooks link from the new product. The changes are not saved and I am unable to remote the link/mapping. Any changes made to the shipped options are also not saved.

2) We use "Base Shipping" for shipping calculation. When I go to create a new product, the fields to enter the specific shipping values for the product are not displayed. I then save the product, go back to edit it, the shipping fields are then shown. However when I enter values, and save them, the changes are not saved so I cannot create a new product.

3) Also, If I try to edit an existing product, I cannot save any changes to the shipping charges.

Please let me know what I am supposed to do or if you need more info from me.

Thank you,
Mark
kiltym
 
Posts: 38
Joined: Tue Dec 08, 2009 12:00 pm
Location: MA

Re: Cannot save new product

Postby kiltym » Wed Jan 06, 2016 7:09 am

Looks like it is some odd browser cache issue with Chrome.

Seems OK if I reload the SS page every time I make a change and save it....

Mark
kiltym
 
Posts: 38
Joined: Tue Dec 08, 2009 12:00 pm
Location: MA

Re: Cannot save new product

Postby robm » Wed Jan 06, 2016 12:03 pm

Did you recently add any server side caching rules to your .htaccess file? We've seen default caching rules that set a cache on all files cause issues such as this in the past.

Rob
robm
 
Posts: 463
Joined: Fri Aug 04, 2006 5:46 pm
Location: Connecticut


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