Report Generator Failing in Chrome

General ShopSite user discussion

Report Generator Failing in Chrome

Postby hammer » Fri Feb 05, 2016 9:36 am

Hello Shopsite,

Yesterday I went to the report page in ShopSite Pro using my Chrome Browser. The report page appears but no data is published. I then logged in using FireFox. The report page appears but no report data is showing. I then logged in with Internet Explorer and the report page appears and report data appears. The custom report generate button also works. I am at a lost as to why the data is suddenly not displaying in Chrome and FireFox. I never had a problem before yesterday. I did not make any significant changes to Shopsite and I did not knowingly change any settings in the Chrome Browser/FireFox Browser.

I should note that all other functions work fine. Orders, publish etc. Only reports are failing. Has this happened to anyone else?

The report page is https using a valid secure certificate.

FireFox Version 44.0
Chrome Version 49.02
Explorer Version 11.0

Running ShopSite Pro 12 Sp1 r12 for Windows Server

Any help would be much appreciated. :o

Hammer
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Re: Report Generator Failing in Chrome

Postby loren_d_c » Fri Feb 05, 2016 10:56 am

Hmm, never heard of that. Are you perhaps using a plugin in Firefox and Chrome that could be blocking the JavaScript on the Reports menu from loading? Try disabling all browser plugins and see if that helps.

-Loren
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