Suddenly getting 404 error for orderhandler.cgi!

General ShopSite user discussion

Suddenly getting 404 error for orderhandler.cgi!

Postby judodan » Fri Mar 10, 2017 2:41 pm

My client has a shopsite installation that's been running 5+ years (version 10). We recently made the decision to move the site to completely use HTTPS on every page/request. We stumbled through the settings and got things working, but noticed the following:

When we go to the admin panel, the link for the "Orders" section (both the top menu and the button on the start page) link to something like: https://www.<our site>/shop/orderhandler.cgi?rand1=1337190900&rand2=1244652554

Clicking this produces a 404. which the site diverts to another page (wordpress install does that). If I change the URL to https://www.<our site>/shop/ss/orderhandler.cgi?rand1=1337190900&rand2=1244652554

is this a known issue ? (If so, is there a fix?) or did I misconfigure something?

Thanks.

PS: This install was provided by the host (hostmonster). I've noticed they are now offering v12.31. I have already inquired to them if it was possible to upgrade our existing site, would that resolve my issue?

Thanks.
-D. Israel
judodan
 
Posts: 9
Joined: Wed Sep 09, 2009 6:15 pm
Location: Richmond, CA

Re: Suddenly getting 404 error for orderhandler.cgi!

Postby loren_d_c » Fri Mar 10, 2017 2:54 pm

Sounds like an SSL URL configuration issue. Go to the Preferences -> Hosting Service menu and make sure the 'ShopSite secure URL' setting includes the 'ss' at the end.

-Loren
loren_d_c
 
Posts: 2569
Joined: Fri Aug 04, 2006 12:02 pm
Location: Anywhere

Re: Suddenly getting 404 error for orderhandler.cgi!

Postby judodan » Fri Mar 10, 2017 3:06 pm

That was it!

Funny how that's the only one with that issue. Odd. Nevertheless, thanks much for the quick (and accurate) response!
-D. Israel
judodan
 
Posts: 9
Joined: Wed Sep 09, 2009 6:15 pm
Location: Richmond, CA


Return to User Forum

Who is online

Users browsing this forum: No registered users and 45 guests