UPS Connection Error

General ShopSite user discussion

UPS Connection Error

Postby rallispec » Thu Feb 08, 2018 9:10 am

We have recently been receiving errors when shopsite is attempting to connect to onlinetools.ups.com and no UPS shipping options are being displayed in the shopping cart. When I attempt to re-register I get the following error at the UPS License Agreement screen:

"(UPS) Unknown SSL protocol error in connection to onlinetools.ups.com: 443"

We have not made any changes or updates and UPS rates were being displayed just fine prior. Some help?
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Re: UPS Connection Error

Postby loren_d_c » Thu Feb 08, 2018 10:38 am

http://support.shopsite.com/KBase/questions/2581/

UPS started doing this intermittently in September, and permanently at the beginning of this year. Upgrade to ShopSite 12 sp2 r4 or newer (the latest is 14) to resolve this.

-Loren
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