Upgrade Question

General ShopSite user discussion

Upgrade Question

Postby JeffIMC » Wed Feb 28, 2018 12:15 pm

We need to upgrade a client's ShopSite 12 version from sp1 r4.0 to sp3 due to the Authorize.net TLS incompatibility. Our hosting provider is telling us we need to go through ShopSite for help with this upgrade. I believe we could take care of the upgrade ourselves if we had the latest ShopSite version files, but we don't have access to the support FTP as we didn't purchase directly through ShopSite. Is there a way to access these files without having to contact ShopSite via the $145 upgrade support option? Apologies if this is the wrong place to ask this, but it's a bit of a time sensitive issue and I didn't see an alternate way to contact support.
JeffIMC
 
Posts: 7
Joined: Fri Jun 05, 2015 9:36 am

Re: Upgrade Question

Postby cyoung » Wed Feb 28, 2018 1:44 pm

Upgrade options differ depending on several variables. In order to get the most accurate upgrade information, concerning your store, contact info-team@shopsite.com. Please, include your domain name, hosting service, and contact information.
cyoung
 
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Re: Upgrade Question

Postby JeffIMC » Wed Feb 28, 2018 1:52 pm

Thanks for the quick response. Will do.
JeffIMC
 
Posts: 7
Joined: Fri Jun 05, 2015 9:36 am


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