Order processed with bad shipping address

General ShopSite user discussion

Order processed with bad shipping address

Postby Metolius Climbing » Mon Sep 17, 2018 9:51 am

We seem to have found an ordering issue.

We only offer sales to the USA but someone place an order successfully with a Canada address and zip code but said the country was the USA. Because of the odd zip code no shipping cost was calculated. It's easy enough to email the customer and say we can't ship your order, but I wonder if there was a way to reject an order automatically if it has an incorrect zip code?

Thanks!
Metolius Climbing
 
Posts: 29
Joined: Mon Apr 27, 2009 12:52 pm

Re: Order processed with bad shipping address

Postby loren_d_c » Mon Sep 17, 2018 12:54 pm

If you're using UPS you can go to the UPS configuration menu in your ShopSite and check the 'Use UPS Address Validation for City, State & Zip Code' box.

-Loren
loren_d_c
 
Posts: 2527
Joined: Fri Aug 04, 2006 12:02 pm
Location: Anywhere

Re: Order processed with bad shipping address

Postby Metolius Climbing » Mon Sep 17, 2018 1:03 pm

Perfect, Thanks you!
Metolius Climbing
 
Posts: 29
Joined: Mon Apr 27, 2009 12:52 pm


Return to User Forum

Who is online

Users browsing this forum: Exabot [Bot] and 1 guest

cron