Inability to Change/Update Registration Data

General ShopSite user discussion

Inability to Change/Update Registration Data

Postby Arthur Workman » Tue Jan 25, 2005 2:34 pm

Hello,

In the past week, we have had two customers who have been unable to
change/update the address they originally entered during registration.

They get as far as selecting the field they would like to change, but the
check field edit box on the form will not accept a checkmark. They also
report that the edit form contains some garbage data.

Anyone else experiencing this problem.

This is a serious problem, as customers who change address cannot place
orders. Any solutions?

Thanks,

Arthur
New Millennium Video
Arthur Workman
 

Re: Inability to Change/Update Registration Data

Postby jim » Wed Jan 26, 2005 11:02 am

Sounds like this should be escalated through the host where your store
is located. They can escalate it to ShopSite if necessary.

Jim

Arthur Workman wrote:
Hello,

In the past week, we have had two customers who have been unable to
change/update the address they originally entered during registration.

They get as far as selecting the field they would like to change, but the
check field edit box on the form will not accept a checkmark. They also
report that the edit form contains some garbage data.

Anyone else experiencing this problem.

This is a serious problem, as customers who change address cannot place
orders. Any solutions?

Thanks,

Arthur
New Millennium Video

jim
 


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