Coupons become invalid after a period of time.

General ShopSite user discussion

Coupons become invalid after a period of time.

Postby Dana Jeffries » Mon Feb 21, 2005 2:47 pm

I have a coupon programmed as an educational discount.

The coupon is not limited to one time use and is set to expire in 2015 though
I've tried other dates as well.

After about a month or so the coupon suddenly becomes invalid. The customer
receives and "Invalid Coupon" message at the top of the shopping cart when they
try to add it to the cart.

I'm sorry that there's not much info to go on but everything looks normal on
the coupon page.

I should have saved the state when it was invalid and I will if a check of the
source code doesn't show any problem.
Dana Jeffries
 

Re: Coupons become invalid after a period of time.

Postby jim » Mon Feb 21, 2005 3:22 pm

Definitely need more information. What operating system is the store
installed on? Version of ShopSite? What patches have been applied?
Does it happen on every coupon or just certain ones? Is the customer
entering the coupon code exactly as it was given to them, i.e. uppercase
letters verses lowercase letters? Can you reproduce the problem
yourself? Is the coupon being applied by the shopper or is it being
entered automatically when the shopper registers?


Jim

Dana Jeffries wrote:
I have a coupon programmed as an educational discount.

The coupon is not limited to one time use and is set to expire in 2015 though
I've tried other dates as well.

After about a month or so the coupon suddenly becomes invalid. The customer
receives and "Invalid Coupon" message at the top of the shopping cart when they
try to add it to the cart.

I'm sorry that there's not much info to go on but everything looks normal on
the coupon page.

I should have saved the state when it was invalid and I will if a check of the
source code doesn't show any problem.

jim
 


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