Knowing Whether Order Comes From Repeat Customer

General ShopSite user discussion

Knowing Whether Order Comes From Repeat Customer

Postby Jeff Singer » Thu May 26, 2005 2:24 pm

Surely I must be overlooking something. (I'm new to Shopsite)

Is there an easy way to know whether an order comes from someone who has
previously bought from us? Is there a way to know whether the customer
who placed the order is a registered user of our cart?

For security purposes we scrutinize new customers more than repeat
ones.
Jeff Singer
 

Re: Knowing Whether Order Comes From Repeat Customer

Postby loren_d_c » Thu May 26, 2005 3:06 pm

There is no feature that specifically tells you this on the order,
however you can download the orders in a tab-delimited format and load
them in a spreadsheet and sort them by whatever column you would like
that you think will tell you it was a repeat customer (some field like
name, email address, or zip code perhaps).

-Loren



Jeff Singer wrote:
Surely I must be overlooking something. (I'm new to Shopsite)

Is there an easy way to know whether an order comes from someone who has
previously bought from us? Is there a way to know whether the customer
who placed the order is a registered user of our cart?

For security purposes we scrutinize new customers more than repeat
ones.
loren_d_c
 
Posts: 2564
Joined: Fri Aug 04, 2006 12:02 pm
Location: Anywhere

Re: Knowing Whether Order Comes From Repeat Customer

Postby Jeff Singer » Thu May 26, 2005 3:32 pm

Thanks Loren:

Would seem that it would be easy for Shopsite to flag orders from
registered repeat customers. Consider adding that feature down the
road.

Jeff at
Ackley-Uniforms.com

Loren wrote:
There is no feature that specifically tells you this on the order,
however you can download the orders in a tab-delimited format and load
them in a spreadsheet and sort them by whatever column you would like
that you think will tell you it was a repeat customer (some field like
name, email address, or zip code perhaps).

-Loren

Jeff Singer wrote:
Surely I must be overlooking something. (I'm new to Shopsite)

Is there an easy way to know whether an order comes from someone who has
previously bought from us? Is there a way to know whether the customer
who placed the order is a registered user of our cart?

For security purposes we scrutinize new customers more than repeat
ones.
Jeff Singer
 

Re: Knowing Whether Order Comes From Repeat Customer

Postby Nikolaus Gruchot » Fri May 27, 2005 1:28 am

Hey,

I second that! Would make life a lot easier.

It would help also big time, if you could add the following functionality in
the Customer Registration in the back office.

Current display in V 7.x.x

Doe, John j.doe @ domain.com
Doe, Jane jane.d @ domain2.com

etc.

It would be helpful to display like this:

Doe, John j.doe @ domain.com (2; Groupname)
LOCKED Doe, Jane jane.d @ domain2.com (0, <none>)

-> the number should indicate the number of orders stored in the profile,
groupname is obvious.
-> LOCKED and maybe changing the font color in this line to red would help
to keep these ******** out

My most favorite ******* user that registered:

kim, hong wook pig97@hanmail.net

I would really like to be able to see the locked status right away.

Another thing that would make life easy and goes in the same direction as
Jeff is pointing:

Add a functionality where customer groups run automatically:

Example:
-> 0 orders = Group <none>
-> 1-3 orders = autoamtic assignment to "Customer with 0-3 orders"
-> 4-10 orders => automatic assignment to "Customer with 4-10 orders"
-> 10-50 orders => automatic assignment to "Customer with 10-50 orders"

The group name should then be included in the ->order display (and in the
download file). This would make it a lot easier to resognize recurring
customers and/or to run promotions and coupons for different customer
levels. Everybody has those very special recurring customers one feels good
to give additional benefits, n'est-ce pas?!

Best regards,

Niko

"Jeff Singer" <info@ackley-uniforms.com> schrieb im Newsbeitrag
news:42964E78.7F9C93DD@ackley-uniforms.com...
Thanks Loren:

Would seem that it would be easy for Shopsite to flag orders from
registered repeat customers. Consider adding that feature down the
road.

Jeff at
Ackley-Uniforms.com

Loren wrote:

There is no feature that specifically tells you this on the order,
however you can download the orders in a tab-delimited format and load
them in a spreadsheet and sort them by whatever column you would like
that you think will tell you it was a repeat customer (some field like
name, email address, or zip code perhaps).

-Loren

Jeff Singer wrote:
Surely I must be overlooking something. (I'm new to Shopsite)

Is there an easy way to know whether an order comes from someone who
has
previously bought from us? Is there a way to know whether the customer
who placed the order is a registered user of our cart?

For security purposes we scrutinize new customers more than repeat
ones.
Nikolaus Gruchot
 

Re: Knowing Whether Order Comes From Repeat Customer

Postby Katrina Morris » Thu Jun 02, 2005 12:56 pm

You might want to look into OrderManager from StoneEdge www.stoneedge.com.
We've been using it for years and it works really seamlessly with Shopsite.
It knows whether a customer is repeat or not and I think you can flag it. It
automatically creates a new record for new customers and pops orders into
existing customer records if it is a repeat.

Katrina
www.rexart.com

"Jeff Singer" <info@ackley-uniforms.com> wrote in message
news:42964E78.7F9C93DD@ackley-uniforms.com...
Thanks Loren:

Would seem that it would be easy for Shopsite to flag orders from
registered repeat customers. Consider adding that feature down the
road.

Jeff at
Ackley-Uniforms.com

Loren wrote:

There is no feature that specifically tells you this on the order,
however you can download the orders in a tab-delimited format and load
them in a spreadsheet and sort them by whatever column you would like
that you think will tell you it was a repeat customer (some field like
name, email address, or zip code perhaps).

-Loren

Jeff Singer wrote:
Surely I must be overlooking something. (I'm new to Shopsite)

Is there an easy way to know whether an order comes from someone who
has
previously bought from us? Is there a way to know whether the customer
who placed the order is a registered user of our cart?

For security purposes we scrutinize new customers more than repeat
ones.
Katrina Morris
 


Return to User Forum

Who is online

Users browsing this forum: Bing [Bot] and 11 guests