gift certificate PINs inaccessible to merchant if customer i

[Thomas Kordik]

I am using Shopsite Pro version 8. I understand that Shopsite has prevented
gift certificate PIN numbers from showing in the merchant's emails to
protect customers from merchant empolyees and that is fine. In the gift
certificate download, however, I need access to those though regardless of
mail or email choice. I am forced instead to make them all mail with no
choice for the customer. I don't want to manually have to email them
everyday and I can't use the auto-email either. (Message display bug and the
fact that I don't bill automatically.) I manage orders in my own system
anyway so - no problem - I'll send the emails myself as they get billed.
Then I can print them if I need to also. To do this I need full access to
the gift certificate data. Thanks for any help.

Calling all squeaky wheels:

I submitted this enhancement request and was told that the more requests the
more they will consider the upgrade. Anyone else who feels this should be
fixed can do the same I think.

http://www.shopsite.com/help/contact/enhancement.html

-Tom
www.logosportswear.com

[TracyC]

I've been trying to get our gift certificate program updated and online.
Now, after blowing a couple of hours I've just discovered the Gift
Certificate email message display bug (from reading the archives here).

At this point, I only want to do email gift certificates.

While I haven't tested it myself, I read that the proper message does
display when you use the View Order method. However, I also want to
have the ability to do manual gift certificates (back to the message
display bug).

From what I can tell, my only work around (I think) would be to email
the manual gift certificate to myself and then manually copy and paste
the certificate number and pin into a new email to the actual recipient,
adding the appropriate message. What a drag!

Is there any news on when this will be fixed or any other thoughts on
how to get around it?

Thanks for any suggestions.

Tracy Chapman, Owner
Sew Thankful -- http://www.sewthankful.com

[loren_d_c]

Your ShopSite is 'ShopSite Pro 8.0.1'. This issue was fixed last
November in the 8.0.2 release. See the following archived ShopSite Tech
Bulletin email:

http://support.shopsite.com/pipermail/t ... 00030.html

You should contact your ShopSite reseller to have them upgrade your
ShopSite to this latest release.

Note that anyone can sign up to receive these Tech Bulletin emails, see:
http://support.shopsite.com/mailman/lis ... h-bulletin

-Loren



TracyC wrote:

I've been trying to get our gift certificate program updated and online.
Now, after blowing a couple of hours I've just discovered the Gift
Certificate email message display bug (from reading the archives here).

At this point, I only want to do email gift certificates.

While I haven't tested it myself, I read that the proper message does
display when you use the View Order method. However, I also want to
have the ability to do manual gift certificates (back to the message
display bug).

From what I can tell, my only work around (I think) would be to email
the manual gift certificate to myself and then manually copy and paste
the certificate number and pin into a new email to the actual recipient,
adding the appropriate message. What a drag!

Is there any news on when this will be fixed or any other thoughts on
how to get around it?

Thanks for any suggestions.

Tracy Chapman, Owner
Sew Thankful -- http://www.sewthankful.com

[TracyC]

Loren,

Thank you! I will do this.

Much appreciated.

Tracy Chapman, Owner
Sew Thankful -- http://www.sewthankful.com
---------------------------------

Loren wrote:

Your ShopSite is 'ShopSite Pro 8.0.1'. This issue was fixed last
November in the 8.0.2 release. See the following archived ShopSite Tech
Bulletin email:

http://support.shopsite.com/pipermail/t ... 00030.html

You should contact your ShopSite reseller to have them upgrade your
ShopSite to this latest release.

Note that anyone can sign up to receive these Tech Bulletin emails, see:
http://support.shopsite.com/mailman/lis ... h-bulletin

-Loren



TracyC wrote:

I've been trying to get our gift certificate program updated and online.
Now, after blowing a couple of hours I've just discovered the Gift
Certificate email message display bug (from reading the archives here).

At this point, I only want to do email gift certificates.

While I haven't tested it myself, I read that the proper message does
display when you use the View Order method. However, I also want to
have the ability to do manual gift certificates (back to the message
display bug).

From what I can tell, my only work around (I think) would be to email
the manual gift certificate to myself and then manually copy and paste
the certificate number and pin into a new email to the actual recipient,
adding the appropriate message. What a drag!

Is there any news on when this will be fixed or any other thoughts on
how to get around it?

Thanks for any suggestions.

Tracy Chapman, Owner
Sew Thankful -- http://www.sewthankful.com

[TracyC]

OK...got the updated ShopSite version so the gift certificate message
bug is fixed to fill in the appropriate text.

HOWEVER, my concern is how can I edit the GC email content?

It seems awefully silly not to have the gift certificate policies,
rules, restrictions NOT be on the email.

It's great that the buyer knows the rules at the time of the purchase,
but how does a shop go about educating a gift certificat recipient?
Shouldn't the recipient know, for example that they can not use the GC
to purchase another GC?

Call me silly, but that information has been printed somewhere ON every
gift certificate that I've ever received. Is there some way I can add
our information incorporated on the email that is generated by the
system to the GC recipient?

Thanks for any insights,

Tracy Chapman, Owner
SewThankful -- http://www.sewthankful.com

[Jim]

Edit the gift certificate template and put the information you want in
the section [-- DEFINE GIFT_CERTIFICATE_EMAIL --]

Jim

TracyC wrote:

OK...got the updated ShopSite version so the gift certificate message
bug is fixed to fill in the appropriate text.

HOWEVER, my concern is how can I edit the GC email content?

It seems awefully silly not to have the gift certificate policies,
rules, restrictions NOT be on the email.

It's great that the buyer knows the rules at the time of the purchase,
but how does a shop go about educating a gift certificat recipient?
Shouldn't the recipient know, for example that they can not use the GC
to purchase another GC?

Call me silly, but that information has been printed somewhere ON every
gift certificate that I've ever received. Is there some way I can add
our information incorporated on the email that is generated by the
system to the GC recipient?

Thanks for any insights,

Tracy Chapman, Owner
SewThankful -- http://www.sewthankful.com

[TracyC]

GREAT! Got it, did it...looks perfect.

Thank you so much, Jim.

Tracy
http://www.sewthankful.com

Jim wrote:

Edit the gift certificate template and put the information you want in
the section [-- DEFINE GIFT_CERTIFICATE_EMAIL --]

Jim

TracyC wrote:

OK...got the updated ShopSite version so the gift certificate message
bug is fixed to fill in the appropriate text.

HOWEVER, my concern is how can I edit the GC email content?