CVV field not showing on checkout

[KO]

Hi all,

We are using authorize.net gateway and have configured it within shopsite to
display and require the CVV field. It doesn't show at checkout. I tried
going around that by creating a custom field within the Commerce Setup >
Order System > Checkout. It doesn't show either.

We customized our pages within the store. Is it possible there is a section
of "checkout" code that is missing from our template?

Thanks in advance,
Kris

[jim]

Did you enable any of the credit cards for payment methods? (Commerce
Setup > Payment). Is the radio button for Authorize.net set on that
same screen? Have you verified again that the display and require CVV2
options are checked?

As far as the shopping cart screens go are the fields for the credit
card information displaying on the billing screen where the shopper
enters billing and shipping addresses? Are you using your own custom
template for the shopping cart screens? If so does it have the tag [--
SC_Payment --] which outputs the fields required for each payment method ?

What is the url to your store so we can see the affected screen?

Jim

KO wrote:

Hi all,

We are using authorize.net gateway and have configured it within shopsite to
display and require the CVV field. It doesn't show at checkout. I tried
going around that by creating a custom field within the Commerce Setup
Order System > Checkout. It doesn't show either.

We customized our pages within the store. Is it possible there is a section
of "checkout" code that is missing from our template?

Thanks in advance,
Kris

[KO]

Thanks Jim...

Yes, in commerce setup > payment we have the credit cards selected and the
authorize.net radio button selected. The CVV require and display are also
selected.

Regarding the checkout screens, we do get the billing and shipping fields,
the comment field and the payment section which includes card type, card
number, name on card, business name, and exp. date. We also have the Gift
Certificate fields. I looked through our template code and it does have the
[--SC_Payment --]. I also hard coded some text in there to make sure I was
in the right spot and it appeared when I went to checkout. We are using
custom templates but, for troubleshooting, I regenerated the standard
SC_shopping cart and made that the template to run from and it reformatted
the page but still did not show the CVV.

The site in question is: www.vanitybar.com/index2.html

I'd be happy to hard code the <input type="text" --- etc.> for the CVV field
to pass to authorize if that would work.

Thanks Jim!

Kris



"jim" <jstavast@xmission.com> wrote in message
news:dub1ha$ag5$1@eval.shopsite.com...

Did you enable any of the credit cards for payment methods? (Commerce
Setup > Payment). Is the radio button for Authorize.net set on that same
screen? Have you verified again that the display and require CVV2 options
are checked?

As far as the shopping cart screens go are the fields for the credit card
information displaying on the billing screen where the shopper enters
billing and shipping addresses? Are you using your own custom template
for the shopping cart screens? If so does it have the tag [--
SC_Payment --] which outputs the fields required for each payment method ?

What is the url to your store so we can see the affected screen?

Jim

KO wrote:
Hi all,

We are using authorize.net gateway and have configured it within shopsite
to display and require the CVV field. It doesn't show at checkout. I
tried going around that by creating a custom field within the Commerce
Setup > Order System > Checkout. It doesn't show either.

We customized our pages within the store. Is it possible there is a
section of "checkout" code that is missing from our template?

Thanks in advance,
Kris

[KO]

Jim - FOLLOW UP:

There is this additional info. When I'm in the Custom Templates > Shopping
Cart Templates section --- If I hit the Preview button for my template, the
CVV field shows. Looks great. But on the live site it is not displaying.
I've re-published my store and have cleared my cache on my computer - but
not luck.

thanks,
kris




"jim" <jstavast@xmission.com> wrote in message
news:dub1ha$ag5$1@eval.shopsite.com...

Did you enable any of the credit cards for payment methods? (Commerce
Setup > Payment). Is the radio button for Authorize.net set on that same
screen? Have you verified again that the display and require CVV2 options
are checked?

As far as the shopping cart screens go are the fields for the credit card
information displaying on the billing screen where the shopper enters
billing and shipping addresses? Are you using your own custom template
for the shopping cart screens? If so does it have the tag [--
SC_Payment --] which outputs the fields required for each payment method ?

What is the url to your store so we can see the affected screen?

Jim

KO wrote:
Hi all,

We are using authorize.net gateway and have configured it within shopsite
to display and require the CVV field. It doesn't show at checkout. I
tried going around that by creating a custom field within the Commerce
Setup > Order System > Checkout. It doesn't show either.

We customized our pages within the store. Is it possible there is a
section of "checkout" code that is missing from our template?

Thanks in advance,
Kris

[jim]

The Preview only gives a mockup and may not be exactly what you will see.

Jim

KO wrote:

Jim - FOLLOW UP:

There is this additional info. When I'm in the Custom Templates > Shopping
Cart Templates section --- If I hit the Preview button for my template, the
CVV field shows. Looks great. But on the live site it is not displaying.
I've re-published my store and have cleared my cache on my computer - but
not luck.

thanks,
kris




"jim" <jstavast@xmission.com> wrote in message
news:dub1ha$ag5$1@eval.shopsite.com...
Did you enable any of the credit cards for payment methods? (Commerce
Setup > Payment). Is the radio button for Authorize.net set on that same
screen? Have you verified again that the display and require CVV2 options
are checked?

As far as the shopping cart screens go are the fields for the credit card
information displaying on the billing screen where the shopper enters
billing and shipping addresses? Are you using your own custom template
for the shopping cart screens? If so does it have the tag [--
SC_Payment --] which outputs the fields required for each payment method ?

What is the url to your store so we can see the affected screen?

Jim

KO wrote:
Hi all,

We are using authorize.net gateway and have configured it within shopsite
to display and require the CVV field. It doesn't show at checkout. I
tried going around that by creating a custom field within the Commerce
Setup > Order System > Checkout. It doesn't show either.

We customized our pages within the store. Is it possible there is a
section of "checkout" code that is missing from our template?

Thanks in advance,
Kris

[jim]

It won't do any good to hardcode the field. Unless ShopSite is
expecting the field it will ignore it. There must be some setting that
isn't quite right. You should escalate the issue to your hosting
company or if they don't provide support you can purchase a support
incident on the ShopSite website at http://shopsite.com/support_pricing.html

Jim

KO wrote:

Thanks Jim...

Yes, in commerce setup > payment we have the credit cards selected and the
authorize.net radio button selected. The CVV require and display are also
selected.

Regarding the checkout screens, we do get the billing and shipping fields,
the comment field and the payment section which includes card type, card
number, name on card, business name, and exp. date. We also have the Gift
Certificate fields. I looked through our template code and it does have the
[--SC_Payment --]. I also hard coded some text in there to make sure I was
in the right spot and it appeared when I went to checkout. We are using
custom templates but, for troubleshooting, I regenerated the standard
SC_shopping cart and made that the template to run from and it reformatted
the page but still did not show the CVV.

The site in question is: www.vanitybar.com/index2.html

I'd be happy to hard code the <input type="text" --- etc.> for the CVV field
to pass to authorize if that would work.

Thanks Jim!

Kris



"jim" <jstavast@xmission.com> wrote in message
news:dub1ha$ag5$1@eval.shopsite.com...
Did you enable any of the credit cards for payment methods? (Commerce
Setup > Payment). Is the radio button for Authorize.net set on that same
screen? Have you verified again that the display and require CVV2 options
are checked?

As far as the shopping cart screens go are the fields for the credit card
information displaying on the billing screen where the shopper enters
billing and shipping addresses? Are you using your own custom template
for the shopping cart screens? If so does it have the tag [--
SC_Payment --] which outputs the fields required for each payment method ?

What is the url to your store so we can see the affected screen?

Jim

KO wrote:
Hi all,

We are using authorize.net gateway and have configured it within shopsite
to display and require the CVV field. It doesn't show at checkout. I
tried going around that by creating a custom field within the Commerce
Setup > Order System > Checkout. It doesn't show either.

We customized our pages within the store. Is it possible there is a
section of "checkout" code that is missing from our template?

Thanks in advance,
Kris