Host Upgrade Problem/Hyperthreading

[Dennis Moore]

One of my customers have been running SS v4.3 for several years. I am now
upgrading my server to Xeon processors running RH7.3 with hyperthreading
turned on. The backoffice admin works fine. However, I am having problems
with the shopping cart and order pages coming up. I keep getting the
following error when accessing the order.cgi script:

Could not load settings file!


I have checked permissions and all seems fine.

Has anyone run into similar problems while upgrading hardware. I would
like to avoid upgrading SS if possible.

[Jim]

There should be a symlink in the shopping cart directory ( usually sb or
sc directory) that points to the <storeid>.aa file in the ShopSite cgi
directory (usually bo or ss). If that file is missing you would get
that type of error. There should also be a symlink in that directory to
the <storeid>.auth file in the store's data directory. Note: the
<storeid> in the previous 2 references is the login name the merchant
uses to get into their store's backoffice.

Why avoid upgrading to a later version of ShopSite? There have been
great improvements since 4.3 which was released 5 years ago. The only
reason I can think of to stay with that version is if the merchant is
using the backoffice in a version other than English.

Jim

Dennis Moore wrote:

One of my customers have been running SS v4.3 for several years. I am now
upgrading my server to Xeon processors running RH7.3 with hyperthreading
turned on. The backoffice admin works fine. However, I am having problems
with the shopping cart and order pages coming up. I keep getting the
following error when accessing the order.cgi script:

Could not load settings file!


I have checked permissions and all seems fine.

Has anyone run into similar problems while upgrading hardware. I would
like to avoid upgrading SS if possible.