I was looking in the FAQ files and it said that orders cannot be modified in
Shopsite.
Is this true? What do you do when a customer wants to change the shipping
method or change their order?
Most things in Shopsite look good so far, but not being able to modify
orders would be a problem!
Modify Order
7 posts
• Page 1 of 1
Re: Modify Order
by Brandon Eley » Sun Sep 05, 2004 5:33 pm
ShopSite does all the front-end tasks excellently (like creating pages
and products, shopping cart, etc.) but has very limited features as far
as order processing go.
What we do is use Stone Edge Order Manager which downloads ShopSite's
orders and offers a TON of customer and order processing functions
including custom email templates (for as many different situations as
you need), backordering and drop-shipping, custom pick lists and
invoices for print, and more.
www.stoneedge.com
It'd definately worth it and had much more functionality than any online
system I've seen.
Brandon Eley
2BigFeet.com
brandon@2bigfeet.com
www.2bigfeet.com
Psage wrote:
and products, shopping cart, etc.) but has very limited features as far
as order processing go.
What we do is use Stone Edge Order Manager which downloads ShopSite's
orders and offers a TON of customer and order processing functions
including custom email templates (for as many different situations as
you need), backordering and drop-shipping, custom pick lists and
invoices for print, and more.
www.stoneedge.com
It'd definately worth it and had much more functionality than any online
system I've seen.
Brandon Eley
2BigFeet.com
brandon@2bigfeet.com
www.2bigfeet.com
Psage wrote:
I was looking in the FAQ files and it said that orders cannot be modified in
Shopsite.
Is this true? What do you do when a customer wants to change the shipping
method or change their order?
Most things in Shopsite look good so far, but not being able to modify
orders would be a problem!
- Brandon Eley
Re: Modify Order
by Psage » Mon Sep 06, 2004 2:54 pm
If orders can't be modified in Shopsite, how could an external program let
you modify them?
Or does it just delete an order and automatically create a new one with the
requested changes?
"Brandon Eley" <brandon@2bigfeet.com> wrote in message
news:chgb8e$ekh$1@eval.shopsite.com...
you modify them?
Or does it just delete an order and automatically create a new one with the
requested changes?
"Brandon Eley" <brandon@2bigfeet.com> wrote in message
news:chgb8e$ekh$1@eval.shopsite.com...
ShopSite does all the front-end tasks excellently (like creating pages
and products, shopping cart, etc.) but has very limited features as far
as order processing go.
What we do is use Stone Edge Order Manager which downloads ShopSite's
orders and offers a TON of customer and order processing functions
including custom email templates (for as many different situations as
you need), backordering and drop-shipping, custom pick lists and
invoices for print, and more.
www.stoneedge.com
It'd definately worth it and had much more functionality than any online
system I've seen.
Brandon Eley
2BigFeet.com
brandon@2bigfeet.com
www.2bigfeet.com
Psage wrote:
I was looking in the FAQ files and it said that orders cannot be
modified in
Shopsite.
Is this true? What do you do when a customer wants to change the
shipping
method or change their order?
Most things in Shopsite look good so far, but not being able to modify
orders would be a problem!
- Psage
Re: Modify Order
by JIM » Mon Sep 06, 2004 4:26 pm
The orders are downloaded from ShopSite and from that point all order
handling is done outside of ShopSite. Orders can not be uploaded back
into ShopSite after modifications are made to them.
Jim
Psage wrote:
handling is done outside of ShopSite. Orders can not be uploaded back
into ShopSite after modifications are made to them.
Jim
Psage wrote:
If orders can't be modified in Shopsite, how could an external program let
you modify them?
Or does it just delete an order and automatically create a new one with the
requested changes?
"Brandon Eley" <brandon@2bigfeet.com> wrote in message
news:chgb8e$ekh$1@eval.shopsite.com...
ShopSite does all the front-end tasks excellently (like creating pages
and products, shopping cart, etc.) but has very limited features as far
as order processing go.
What we do is use Stone Edge Order Manager which downloads ShopSite's
orders and offers a TON of customer and order processing functions
including custom email templates (for as many different situations as
you need), backordering and drop-shipping, custom pick lists and
invoices for print, and more.
www.stoneedge.com
It'd definately worth it and had much more functionality than any online
system I've seen.
Brandon Eley
2BigFeet.com
brandon@2bigfeet.com
www.2bigfeet.com
Psage wrote:
I was looking in the FAQ files and it said that orders cannot be
modified in
Shopsite.
Is this true? What do you do when a customer wants to change the
shipping
method or change their order?
Most things in Shopsite look good so far, but not being able to modify
orders would be a problem!
- JIM
Re: Modify Order
by Psage » Mon Sep 06, 2004 5:02 pm
This kind of process seems as if it won't work for us, because we use an
outside fulfillment company which has its own back-end system that orders
get loaded into.
We can modify orders there, but then would have to go back into some other
system (right now it's just Yahoo Store, but I suppose it could be
Authorize.net or something? I've never used those systems) to modify the
charge amount and do the charge.
We also need it to all work online, not on any dedicated PC.
I'm wondering if this inability to modify orders makes Shopsite unusable for
us or not.
"JIM" <jstavast@xmission.com> wrote in message
news:chirb5$8kh$2@eval.shopsite.com...
outside fulfillment company which has its own back-end system that orders
get loaded into.
We can modify orders there, but then would have to go back into some other
system (right now it's just Yahoo Store, but I suppose it could be
Authorize.net or something? I've never used those systems) to modify the
charge amount and do the charge.
We also need it to all work online, not on any dedicated PC.
I'm wondering if this inability to modify orders makes Shopsite unusable for
us or not.
"JIM" <jstavast@xmission.com> wrote in message
news:chirb5$8kh$2@eval.shopsite.com...
The orders are downloaded from ShopSite and from that point all order
handling is done outside of ShopSite. Orders can not be uploaded back
into ShopSite after modifications are made to them.
Jim
Psage wrote:
If orders can't be modified in Shopsite, how could an external program
let
you modify them?
Or does it just delete an order and automatically create a new one with
the
requested changes?
"Brandon Eley" <brandon@2bigfeet.com> wrote in message
news:chgb8e$ekh$1@eval.shopsite.com...
ShopSite does all the front-end tasks excellently (like creating pages
and products, shopping cart, etc.) but has very limited features as far
as order processing go.
What we do is use Stone Edge Order Manager which downloads ShopSite's
orders and offers a TON of customer and order processing functions
including custom email templates (for as many different situations as
you need), backordering and drop-shipping, custom pick lists and
invoices for print, and more.
www.stoneedge.com
It'd definately worth it and had much more functionality than any online
system I've seen.
Brandon Eley
2BigFeet.com
brandon@2bigfeet.com
www.2bigfeet.com
Psage wrote:
I was looking in the FAQ files and it said that orders cannot be
modified in
Shopsite.
Is this true? What do you do when a customer wants to change the
shipping
method or change their order?
Most things in Shopsite look good so far, but not being able to modify
orders would be a problem!
- Psage
Re: Modify Order
by Barney Stone » Tue Sep 07, 2004 8:25 am
Do you really need an on-line process for that? If not, the Stone Edge Order
Manager can probably handle all of your needs, including the ability to
modify orders, capture pre-approved credit card charges, process additional
charges or issue credits as needed, send orders to fulfillment centers, and
import tracking data that comes back from the fulfillment centers.
Please feel free to give us a call to discuss your needs further. Also, if
you are anywhere near San Diego, we will be holding a free Open House there
on 9/25/04 where you can see the program in action and get answers to your
questions. More info at www.StoneEdge.com.
- Barney Stone, President
Stone Edge Technologies, Inc.
215-641-1837
www.StoneEdge.com
"Psage" <reply@in.group> wrote in message
news:chitqe$9jo$1@eval.shopsite.com...
Manager can probably handle all of your needs, including the ability to
modify orders, capture pre-approved credit card charges, process additional
charges or issue credits as needed, send orders to fulfillment centers, and
import tracking data that comes back from the fulfillment centers.
Please feel free to give us a call to discuss your needs further. Also, if
you are anywhere near San Diego, we will be holding a free Open House there
on 9/25/04 where you can see the program in action and get answers to your
questions. More info at www.StoneEdge.com.
- Barney Stone, President
Stone Edge Technologies, Inc.
215-641-1837
www.StoneEdge.com
"Psage" <reply@in.group> wrote in message
news:chitqe$9jo$1@eval.shopsite.com...
This kind of process seems as if it won't work for us, because we use an
outside fulfillment company which has its own back-end system that orders
get loaded into.
We can modify orders there, but then would have to go back into some other
system (right now it's just Yahoo Store, but I suppose it could be
Authorize.net or something? I've never used those systems) to modify the
charge amount and do the charge.
We also need it to all work online, not on any dedicated PC.
I'm wondering if this inability to modify orders makes Shopsite unusable
for
us or not.
"JIM" <jstavast@xmission.com> wrote in message
news:chirb5$8kh$2@eval.shopsite.com...
The orders are downloaded from ShopSite and from that point all order
handling is done outside of ShopSite. Orders can not be uploaded back
into ShopSite after modifications are made to them.
Jim
Psage wrote:
If orders can't be modified in Shopsite, how could an external program
let
you modify them?
Or does it just delete an order and automatically create a new one with
the
requested changes?
"Brandon Eley" <brandon@2bigfeet.com> wrote in message
news:chgb8e$ekh$1@eval.shopsite.com...
ShopSite does all the front-end tasks excellently (like creating pages
and products, shopping cart, etc.) but has very limited features as
far
as order processing go.
What we do is use Stone Edge Order Manager which downloads ShopSite's
orders and offers a TON of customer and order processing functions
including custom email templates (for as many different situations as
you need), backordering and drop-shipping, custom pick lists and
invoices for print, and more.
www.stoneedge.com
It'd definately worth it and had much more functionality than any
online
system I've seen.
Brandon Eley
2BigFeet.com
brandon@2bigfeet.com
www.2bigfeet.com
Psage wrote:
I was looking in the FAQ files and it said that orders cannot be
modified in
Shopsite.
Is this true? What do you do when a customer wants to change the
shipping
method or change their order?
Most things in Shopsite look good so far, but not being able to
modify
orders would be a problem!
- Barney Stone
Re: Modify Order
by Psage » Tue Sep 07, 2004 8:39 am
The problems with using some client side software are:
- we would have to download orders into that software and then upload them
to the fulfillment system. This require that we always have the client
system working and introduces another point of failure in the process.
- there might be manual steps, which we try to avoid except on exception
orders which have a problem.
- unless it can be made to be automatic, there would be a delay in getting
the order to the fulfillment system, which could cause shipping delays on
orders which arrive close to the closing time for daily shipments.
If you offered it as a web-based service and it could be a single control
panel for everything, and it was fully automated, not requiring manual
intervention on most orders, that would make it much more do-able from my
perspective.
"Barney Stone" <Barney@StoneEdge.com> wrote in message
news:chkjue$qng$1@eval.shopsite.com...
- we would have to download orders into that software and then upload them
to the fulfillment system. This require that we always have the client
system working and introduces another point of failure in the process.
- there might be manual steps, which we try to avoid except on exception
orders which have a problem.
- unless it can be made to be automatic, there would be a delay in getting
the order to the fulfillment system, which could cause shipping delays on
orders which arrive close to the closing time for daily shipments.
If you offered it as a web-based service and it could be a single control
panel for everything, and it was fully automated, not requiring manual
intervention on most orders, that would make it much more do-able from my
perspective.
"Barney Stone" <Barney@StoneEdge.com> wrote in message
news:chkjue$qng$1@eval.shopsite.com...
Do you really need an on-line process for that? If not, the Stone Edge
Order
Manager can probably handle all of your needs, including the ability to
modify orders, capture pre-approved credit card charges, process
additional
charges or issue credits as needed, send orders to fulfillment centers,
and
import tracking data that comes back from the fulfillment centers.
- Psage
7 posts
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