Customer Comments on Orders

[xylemdesign]

Hello,

In the shopsite UI under the Commerce ---> Order System ---> Checkout there is a check box called "Create customer comments box:" When you check this box I can see that the box is created but doesn't seem to follow all the way through to the order. I was wondering if there was another check box or setting I needed to select in the shopsite UI or would i have to adjust the template?

[Jim]

If you created your own template then you would need to add the template tags that display that information. The ShopSite templates already contain these tags.

The comments are passed along with the order details and can be viewed on the order receipts, backoffice order etc.

[xylemdesign]

Do you know if its the [-- SC_Comments --] or would it be another tag?

[Jim]

The template cheatsheet (http://shopsite.com/help/11.2/en-US/templates/custom.template.cheatsheet.sc.html) show the following shopping cart comment fields.
[-- SC_Comments {rows columns} --] Customer comments heading and text box with specified dimensions (Also IF)
[-- SC_Comments --] Customer comments text and box (Also IF)
[-- SC_Comments_Text --] True if comments entered by customer

There is also the Ordering Instruction field
Ordering Instructions
[-- IF SC_OrderingInstructions_Text --] True if customer entered any text in the Ordering Instructions box
[-- SC_OrderingInstructions --] Ordering instructions text entered by customer

These tags are usable in the Shopping cart, Billing/Shipping, Confirmation, Thank you, Email sections of the template

[xylemdesign]

Thank you, that solves my question