Changing password error. Any thoughts on a solution?

[travelmunky]

I do my hosting with FatCow, which uses ShopSite v. 10. For a few days now I have been trying to change my ShopSite password - to no avail. I *know* I am typing it correctly because I log into the SSL management prompt with the correct credentials, but - when trying to change the password - the system tells me "Error! The old passwords didn't match!"

This is wholly innacurate. I am certain that I am typing in the current password properly. FatCow support has not been able to help me so far.

Can anyone share insights on how to resolve this?

Thanks!

[Jim]

If the password was ever changed outside of ShopSite then the encryption version won't match how ShopSite encrypts it. So you will get this message. Also some hosts have a single sign-on method that totally bypasses the ShopSite login method, in which case changing the password in ShopSite won't work. I don't know which would be the case with FatCow so you will need to contact their support and find if they use a single sign-on or if the password was reset for your store outside of ShopSite. If they have any questions about this you can have them contact ShopSite's support staff for assistance.

[travelmunky]

Hi, Jim -

Thanks for the feedback. FatCow does not have a single sign-on process (there is a prompt for me to log into my store management area). For reference, I am also using a dedicated SSL associated with my online store.

The last time I changed the password was from within the ShopSite system by going to Utilities > Change Password.

Given this background, what do you suggest is the best method to reset and/or change my password?

Thanks in advance for your insights.