Cart Items Disappearing

General ShopSite user discussion

Cart Items Disappearing

Postby smil72 » Tue Jul 31, 2018 8:21 am

Hello All,

I've gotten at least four reports from customers in the last two weeks saying that their shopping cart items are being deleted when they "Continue Shopping."
They have all been using Chrome. Our site uses ShopSite Pro 12 sp3 r1.
I tried with both Chrome and Safari to replicate the problem but it's been working perfectly for me.

Has anyone else heard of this issue? If so, were you able to fix it?

Thanks
smil72
 
Posts: 2
Joined: Wed Jul 11, 2018 9:19 am

Re: Cart Items Disappearing

Postby ShopSite David » Tue Jul 31, 2018 4:10 pm

If your site was recently moved or upgraded AND moved then maybe you have links to the old cart as well as the new? Or do you have your view cart button hardcoded with a shopping basket ID instead of a generic view cart. You can post your site here or email us a link at info-team@shopsite.com and we'll take a look.
-David H.
ShopSite, Inc.
http://www.shopsite.com
ShopSite David
Site Admin
 
Posts: 257
Joined: Fri Aug 04, 2006 1:30 pm
Location: Utah


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