customer receipts going to SPAM / Junk

General ShopSite user discussion

customer receipts going to SPAM / Junk

Postby lneibauer » Fri Nov 16, 2018 11:35 am

Anyone else having this issue, in the last few weeks/month we have has an increasing number of people complain that they are no longer getting purchase receipt emails, but if they look in their Junk/SPAM folders the emails seem to be there. At the moment the only pattern I have noticed is some people are on embarqmail.com or centurylink.net domains. We have not heard of this issue with larger domains like Google, Microsoft, Comcast, etc. Just curious if anyone else has started to see this issue. We are monitoring for other domains and are testing the email receipts we send out directly through Shopsite.
lneibauer
 
Posts: 80
Joined: Tue Sep 30, 2014 7:13 am
Location: Warminster, PA

Re: customer receipts going to SPAM / Junk

Postby lneibauer » Wed Dec 05, 2018 1:31 pm

Just to post an update on this issue, the problem is only happening on 2 -3 domains that we know of. Lexicon was kind enough to run our emails through a checker and everything turned out fine, with no issues. I am just chalking this up to those few domains, (and the domains listed above all have a relationship with each other), unless we here of more issues like this going forward.
lneibauer
 
Posts: 80
Joined: Tue Sep 30, 2014 7:13 am
Location: Warminster, PA


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