Product Reviews

General ShopSite user discussion

Product Reviews

Postby peteuga » Thu Jan 24, 2019 1:01 pm

Looking for help.
My shopsite generated product reviews email is not going out(I Think). I have had the products review email set up for about 2 months now and I am offering customers a really good coupon for an honest reviews, we are wholesale so most of our customers are repeat customers. Also I place a lot of phone emails for customers that don't want to give email addresses so I just use my own personal address that is not related to our store so I could test this feature.

I have never received the email asking for a review, we have received no reviews so I assume no one else is getting it either.

Enable Reviews feather - yes
Who can write a review - yes
Min length 100
max 1000
enable - yes
enable email reminders - yes
11 days from order
email subject - yes
email content - yes
include images - yes
enable CAPTCHA for buyers and shoppers - yes
CPTCHA type - google (with site keys)
Approve reviews - manually approve all
Bad words list - yes
Posts: 70
Joined: Thu May 21, 2009 1:20 pm

Re: Product Reviews

Postby ShopSite David » Fri Jan 25, 2019 3:21 pm

There should be a test email on the config screen. Try sending to different email addresses at different domains (e.g.,, etc.)
-David H.
ShopSite, Inc.
ShopSite David
Site Admin
Posts: 302
Joined: Fri Aug 04, 2006 1:30 pm
Location: Utah

Re: Product Reviews

Postby peteuga » Tue Jan 29, 2019 11:19 am

I've sent test emails to both google and yahoo accounts and they go through. Still never received the actual email that is send when and order is placed.
Posts: 70
Joined: Thu May 21, 2009 1:20 pm

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