Can't download gift certificates

General ShopSite user discussion

Can't download gift certificates

Postby hammer » Wed Feb 27, 2019 8:00 am

Hello

I am trying to download active gift certificates. I go to gift certificates, search for active giftcertificates, select them all. And 347 certificates are returned. I then click download.
The download finishes to my desktop. The size of the file is only 1kb. When I open the .txt file in either excel, notebook or word, I see only two entries, and then the following errors:

----------------
ASSERT FAILURE: file [..\..\..\ShopSite\src\core\textmunger.c] line #269
ASSERT FAILURE: file [..\..\..\ShopSite\src\core\textmunger.c] line #324

---------------------------
I am running Shopsite Pro 12 SP2 r4 on a Windows Server.

Please help.
hammer
 
Posts: 127
Joined: Thu Mar 17, 2011 8:22 am

Re: Can't download gift certificates

Postby cyoung » Wed Feb 27, 2019 1:50 pm

Hammer,
You are using an old version of ShopSite on a windows server. ShopSite isn't making any updates for the Windows version, so any issues encountered would first be addressed by updating to the latest version 14 which can only be done on a currently supported platform, which includes Linux or FreeBSD.
cyoung
 
Posts: 60
Joined: Wed Nov 09, 2016 11:01 am

Re: Can't download gift certificates

Postby hammer » Thu Feb 28, 2019 9:49 am

Yes. Thank for reminding me that Windows is no longer supported. I only learned about that after it happened. We are in the process of of planning our move to Linux.

In the meantime, it would be nice to be able to download this gift certificate report on a windows platform that was supported for 18 years.

Can you help with the error message?
hammer
 
Posts: 127
Joined: Thu Mar 17, 2011 8:22 am


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