Adjust a received order

General ShopSite user discussion

Adjust a received order

Postby misgperson » Sat Nov 16, 2019 10:54 am

Hello,
Is there a way to adjust a received order?
For example the customer put in the wrong delivery address when placing the order and it needs to be corrected.
Thanks
misgperson
 
Posts: 17
Joined: Thu Feb 07, 2019 10:01 am
Location: Texas

Re: Adjust a received order

Postby cyoung » Tue Nov 19, 2019 11:20 am

The Order information isn't editable once the order has been placed. The only thing that can be changed about an order after the fact in ShopSite itself is the email address. If you have a version/product level that has the Manage Order feature, you can use the Resend Receipt function there to update the email and send a new receipt or add notes to an existing order.
cyoung
 
Posts: 86
Joined: Wed Nov 09, 2016 11:01 am

Re: Adjust a received order

Postby misgperson » Tue Nov 19, 2019 3:23 pm

I do have that version. That you for the info.
misgperson
 
Posts: 17
Joined: Thu Feb 07, 2019 10:01 am
Location: Texas


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