Taxjar Error 400

General ShopSite user discussion

Taxjar Error 400

Postby peteuga » Thu Feb 15, 2018 7:32 am

HI,
We started using taxjar in version 14. It worked good for 1 day now we are getting the following error message when a customer tries to checkout

"TaxJar: Bad request to TaxJar: error:400"

When I go to the back office and test taxjar configuration it says connection is successful.

Is anyone else using taxjar? Are you getting the same message?
peteuga
 
Posts: 47
Joined: Thu May 21, 2009 1:20 pm

Re: Taxjar Error 400

Postby ShopSite David » Wed Feb 28, 2018 4:03 pm

Are you still experiencing this problem? Broadly speaking the error means that ShopSite sent something to TaxJar that it did not like.
-David H.
ShopSite, Inc.
http://www.shopsite.com
ShopSite David
Site Admin
 
Posts: 241
Joined: Fri Aug 04, 2006 1:30 pm
Location: Utah

Re: Taxjar Error 400

Postby pci » Sat Jul 07, 2018 1:52 pm

I know this is a post from February 2018 but I get the Taxjar Error 400 from time to time. Here is the Shopsite Alert email I get when it happens below

What is causing the error and how do we correct this?
What was it that ShopSite sent to TaxJar that it did not like?

"Subject: ShopSite Alert: Failure in TaxJar for absorbentsonline, Tracking
ID: 9d185a9a-80db-11e8

An order had an error preventing it from going through.

Module: TaxJar
Error code:
TaxJar: Bad request to TaxJar: error:400

IP: 143.45.2.4
Host Name: Not Determined
Cookies Enabled: Yes
JavaScript: Yes
User Agent:
Mozilla/5.0 (Windows NT 10.0; Win64; x64; Trident/7.0; rv:11.0) like Gecko"
pci
 
Posts: 5
Joined: Tue Apr 17, 2018 5:47 pm

Re: Taxjar Error 400

Postby ShopSite David » Mon Jul 09, 2018 12:12 pm

The alert email you posted does not give all the information. From the ShopSite backoffice (Commerce > Merchant Alerts) you should be able to view the products the shopper was trying to order and their address. Enter the same information and see if you also get the error. Perhaps there is something in the product name or shopper's address that is causing the problem?
-David H.
ShopSite, Inc.
http://www.shopsite.com
ShopSite David
Site Admin
 
Posts: 241
Joined: Fri Aug 04, 2006 1:30 pm
Location: Utah

Re: Taxjar Error 400

Postby ShopSite David » Wed Jul 11, 2018 11:15 am

One other thing to try, since you know from the alert exactly the date and time when the issue came up, is to ask TaxJar if they can check their web server logs or other logging features to tell you what data was passed that caused them to report a 400 error.
-David H.
ShopSite, Inc.
http://www.shopsite.com
ShopSite David
Site Admin
 
Posts: 241
Joined: Fri Aug 04, 2006 1:30 pm
Location: Utah


Return to User Forum

Who is online

Users browsing this forum: No registered users and 1 guest

cron